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KaiRank

Terms of Service

Last updated: September 30, 2026

These Terms of Service (“Terms”) govern your use of KaiRank (the “Service”), available at https://kairank.com and related domains. The Service is provided by KaiRank (“KaiRank”, “we”, “us”). Before you start using the Service, you accept these Terms by ticking the box shown when you first sign in; we record your acceptance together with the version you accepted. If you accept them on behalf of a company, you confirm that you are authorised to bind that company.

Brand
KaiRank

1. The Service

KaiRank regularly asks third-party AI services such as ChatGPT, Gemini, Perplexity, Claude and Google AI Overviews the questions you define, reports whether and in which position your brand and your competitors appear and which sources are cited, and provides recommendations. The scope of each plan (brands, questions, competitors, engines, scan frequency, white-label reports) is described on the pricing page.

2. Your account

  • The Service is intended for businesses and professionals. You must be at least 18 to create an account.
  • You are responsible for keeping your account details accurate, your credentials confidential and for all activity in your account.
  • Tell us immediately if you notice unauthorised use of your account.

3. Free trial

The free trial is offered only once per person and email address. Accounts opened with an email address that has already used a trial (even if the earlier account was closed), and accounts opened when abuse-prevention limits are reached (an unusually large number of trials started within a short time from the same network, from the same company email domain or in total), start without a trial; on these accounts the service can be used by choosing a paid plan. The trial lasts 30 days; no payment card is required and nothing is charged automatically when it ends. Trial plan limits apply during the trial (1 brand, 10 questions per brand, 3 AI engines). Creating multiple accounts to restart the trial is not allowed and we may close such accounts. If you think your account started without a trial by mistake, please contact us.

If you buy a paid plan during the trial, the trial ends at that moment and your paid period starts on the payment date; the remaining trial days are not added to it. If you don’t choose a plan when the trial ends, scans stop and your account and data are kept; accounts where no member signs in for 12 months are deleted.

4. Subscriptions, fees and payment

  • Paid plans are monthly or yearly subscriptions that renew automatically for the same period until cancelled.
  • You choose the currency at checkout: payments in US dollars are processed by Paddle, payments in Turkish lira by iyzico (İyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.). The default is based on your country.
  • For payments in US dollars Paddle.com Market Ltd is the merchant of record: Paddle handles payment, invoicing, sales tax/VAT and refunds, and your purchase is also subject to Paddle’s buyer terms. Applicable taxes for your country are added at checkout.
  • Purchases in Turkish lira are also governed by the Turkish-language Pre-Information Form and Distance Sales Agreement. Before confirming the order you accept these documents, ask for the service to start immediately and agree to your card being stored for recurring charges. The text of the accepted documents is stored and emailed to you as an attachment to the order confirmation, which is sent on iyzico’s payment notification even if your browser does not return to our site after payment.
  • For payments in Turkish lira you enter individual (name, surname, Turkish ID number) or company (company name, tax office, tax number) billing details together with your address, city, phone and email. We issue an e-Arşiv or e-Fatura invoice within 7 days of the payment and email it to the address in your billing details.
  • Turkish lira list prices exclude VAT (KDV); the total including 20% VAT is shown next to the list price on the pricing page, at checkout and in the contract documents, and the VAT-inclusive amount shown at checkout is what you are charged.
  • Price changes do not affect a period you have already paid for. We notify existing subscribers by email at least 30 days in advance, and the new price applies from the first renewal after the notice; if you don’t accept it, you can cancel before the renewal date.
  • If a payment fails we notify you by email, and you keep access in the meantime. If the payment is not received within 14 days after the end of the period, your subscription ends and is also cancelled with the payment provider.
  • Plan changes: for USD (Paddle) subscriptions you can change your plan from the Plan & billing page in the app; the change applies immediately and the difference, prorated for the rest of the period, is charged right away or credited to your account. For Turkish lira (iyzico) subscriptions, request the change by emailing the address on our Contact page; it applies from the next billing period.

5. Cancellation and refunds

You can cancel at any time from the Plan & billing page in the app or by emailing the address on our Contact page. Cancellation takes effect at the end of the current billing period; you keep access until then and the subscription does not renew. While a cancelled Turkish lira subscription still has paid time left, a new Turkish lira subscription cannot be started; you can start one once that period has ended.

You can request a full refund, without giving a reason, by emailing the address on our Contact page within 14 days of your first paid charge. We assess your request within 5 business days; an approved refund is paid to the original payment method within 14 days of approval at the latest, and your subscription ends. See our Refund Policy for details.

6. Acceptable use

You agree not to:

  • use the Service for unlawful or misleading purposes or in a way that infringes the rights of others;
  • copy, reverse engineer or scrape the Service with unauthorised automated tools;
  • try to get around usage limits (such as free check limits) or security measures;
  • overload the Service’s infrastructure or interfere with other users;
  • resell or rent the Service without our permission, except for white-label reports on the Agency plan.

If you breach these rules we may suspend or close your account, with notice where reasonable or immediately where necessary.

7. About AI results

Reports are based on the answers third-party AI services give at the time of the query. These answers vary by person, time, location and model, and may be incomplete or wrong. We measure these answers; we do not verify them. Our recommendations are for information only, and we do not guarantee any particular visibility, ranking, traffic or sales outcome. If a third-party provider changes or discontinues its service, results for that engine may be temporarily or permanently unavailable; in that case we will try to offer reasonable alternatives.

8. Your data

The information you enter and the reports generated for you belong to you. We only process them to provide, secure and improve the Service. We may use aggregated, anonymised statistics that do not identify you or your clients to improve the Service. For data covered by section 9, only section 9 applies. Personal data relating to your account is handled as described in our Privacy Policy and cookies as described in our Cookie Policy.

9. Data we process on your behalf (processor terms)

Data you enter about your own clients, brands and competitors (for example your agency clients’ brand and website details, questions and competitor names) may include personal data, such as a sole trader’s name in their business name. For this data you are the controller and we act as your processor (“veri işleyen” under Article 12 of the Turkish Personal Data Protection Law, KVKK). This section is our data processing agreement with you and, where the GDPR or UK GDPR applies to you, the contract required by Article 28(3) GDPR.

  • We process this data only to provide the Service and on your instructions, which consist of these Terms and the settings you make in the Service (tracked questions, brands, competitors, reports). We do not use it for our own purposes.
  • Only staff who need access to provide the Service and who are bound by confidentiality can access it.
  • We take appropriate technical and organisational measures to prevent unlawful processing of and access to the data and to keep it safe; under Article 12(2) KVKK we are jointly responsible with you for these measures.
  • By design, questions and brand and competitor names are sent to AI providers to generate answers and are hosted with our infrastructure providers. These sub-processors and the safeguards for transfers abroad are listed in our Privacy Policy. We announce changes to the sub-processor list in the Privacy Policy and by email; you may object.
  • We reasonably help you answer data subject requests concerning this data and tell you without undue delay if we become aware of a security breach affecting it.
  • When your account is closed this data is deleted immediately and disappears from backups within 14 days. On reasonable request we provide the information needed to show that we comply with this section.
  • You are responsible for having a lawful basis to enter the data into the Service and for informing the people concerned. Do not enter special categories of personal data.

10. Intellectual property

The Service, its software, interface and the KaiRank brand belong to us or our licensors. During your subscription you receive a non-exclusive, non-transferable right to use the Service in line with these Terms. Agency plan customers may present reports from the Service to their own clients under their own brand.

11. Availability and changes

We make reasonable efforts to keep the Service available, but interruptions may occur due to maintenance, updates or causes outside our control. We may improve or change features; we will give advance notice of changes that materially reduce the core scope of your paid plan.

12. Limitation of liability

The Service is provided “as is”. To the extent permitted by law, we are not liable for indirect damages, loss of profits, data or goodwill, and our total liability relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to intent, gross negligence or liability that cannot be limited by law.

13. Closing your account and termination

You can close your account at any time under Settings → Close account in the app (account owner only) or by sending a written request to the address on our Contact page. When the account is closed, any active subscription is cancelled with the payment provider (iyzico or Paddle) immediately, and all account data and your login account (unless you are also a member of another organisation) are deleted immediately; deleted data disappears from backups within 14 days. Contract acceptance records and invoice records are kept for 10 years to meet our legal obligations. Closing your account does not by itself trigger a refund; refunds follow our Refund Policy. We recommend exporting your reports before closing your account.

We may close your account if you materially breach these Terms.

14. Consumer rights

The Service is aimed mainly at businesses. If you use it as a consumer, nothing in these Terms limits the rights you have under mandatory consumer protection law in your country. For purchases in Turkish lira, the statutory right of withdrawal does not apply because the service starts immediately with the consent you give at checkout (Turkish Distance Contracts Regulation, Article 15(1)(ğ) and (h)); the 14-day refund still applies. For purchases in US dollars, Paddle is the seller and the withdrawal and refund rights in Paddle’s buyer terms apply.

15. Changes to these Terms

We may update these Terms. We will announce material changes by email or on our website at least 30 days before they take effect. Updated Terms are presented for your acceptance when you sign in to the app; if you do not accept them, you can cancel your subscription or close your account.

16. Governing law

These Terms are governed by the laws of the Republic of Turkey. The courts and enforcement offices at the registered seat of KaiRank have jurisdiction, without prejudice to any mandatory rights consumers have to bring claims in their own country.

17. Contact

If you have questions about these Terms, contact us at the address on our Contact page.